Policies
Fulfillment Policy
Product Descriptions
Tensor9 provides innovative cloud solutions that allow businesses to run their software securely within their customer’s cloud environments. By enabling data to remain private, Tensor9 makes it easier for businesses to serve customers with hard security requirements. Our solutions are designed to protect sensitive data while ensuring smooth operational performance for both SaaS vendors and customers.
Currency Information
All prices are listed in USD. Please be aware that the final amount charged may vary based on your currency exchange rate.
Contact Information
We’re committed to providing prompt and efficient support. If you have any questions, please reach out to us:
Phone: 206 427 0121
Email: support@tensor9.com
Address: 308 N 68th St, Unit 406, Seattle WA 98103, USA
Policies
Refund Policy: Refunds are available under specific conditions. Please contact us within 30 days of your purchase if you require a refund.
Delivery Policy: Our software is delivered instantly via secure cloud deployment. There is no physical shipment involved.
Return Policy: Returns for software products are handled on a case-by-case basis. Please reach out to our support team for assistance.
Cancellation Policy: You may cancel your subscription at any time by contacting us. Subscription cancellations will take effect at the end of the current billing period.
Restrictions
Certain industries may require additional review before using our products. Please contact our team if you are unsure whether Tensor9 can meet your specific needs.
Privacy Policy
At Tensor9, we value your privacy. Our Privacy Policy (below) outlines how we collect, use, and protect your personal information. Your data is never shared with third parties without your consent.
Physical Address
Our office is located at:
308 N 68th St, Unit 406, Seattle WA 98103, USA
Promotions and Trials
All promotional offers, discounts, or trial periods are subject to specific terms and conditions. Please review these terms before participating in any offer.
Security and PCI Compliance
We take your security seriously. Tensor9 uses HTTPS encryption and complies with PCI standards. Your payment information is processed securely, ensuring safe transactions.
Accepted Payment Methods
We accept major credit cards including Visa, MasterCard, and American Express.
Privacy Policy
Tensor9 Privacy Policy
Effective Date: Jan 1, 2024
Tensor9, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services. By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information about you when you use our website, products, or services. This may include:
Personal Information: Identifiable information such as your name, email address, billing information, phone number, and physical address that you provide to us when you create an account, contact us, or make a purchase.
Usage Data: Information about your interactions with our website, including IP address, browser type, operating system, pages visited, and actions taken (e.g., links clicked).
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about how you use our website and services.
2. How We Use Your Information
We use your information to:
Provide and manage our services, including processing payments and delivering products.
Improve the performance, functionality, and security of our website and services.
Communicate with you, including responding to inquiries, sending updates, and providing customer support.
Conduct internal business operations, such as data analysis, audits, and identifying usage trends.
Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, cloud hosting providers, and email communication tools. These providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.
4. Security of Your Information
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction: You can request a copy of the personal information we hold about you and correct any inaccuracies.
Deletion: You can request the deletion of your personal information, subject to certain legal or contractual restrictions.
Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact us at support@tensor9.com.
6. International Data Transfers
If you are accessing our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries. By using our services, you consent to the transfer of your personal information to these countries, which may have different data protection laws than your country of residence.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Tensor9, Inc.
308 N 68th St, Unit 406, Seattle, WA 98103
Phone: 206-427-0121
Email: support@tensor9.com